- What is Kobold Customs?
We are producer and retailer of firearm and shooting accessories based in south Poland. Our main focus are products related to magazines and similar parts.
- Which products are made by Kobold Customs?
You can find items made by us by sorting by Kobold Customs brand in our online shop. Please note that we offer products both made completely by us as well as 3rd party products modified in-house by us.
- What colors are available for products made by Kobold Customs?
We produce accessories in several standard colors but we also take custom orders for client specified colors (you can use contact form available here to receive details about possible options https://www.koboldcustoms.com/contact-us/).
Our high performance parts are usually only available in black color due to presence of color altering composite additives.
- Why do composite material products made by KC look somewhat rough?
We make heavy use of high grade carbon fiber reinforced polymer materials in many of our products. We also perform extensive post-processing of raw items based on our proprietary methods that include material curing and surface modification (which include combination of thermal and chemical methods). Fully processed composite usually ends up looking graphite matte in appearance (color and texture comes mainly from high percentage of carbon fibers). Polishing possibilities are severely limited due to extreme resistance to abrasion and chemicals. We elected to use this specific combination of manufacturing steps because they yield the strongest possible parts, often far outperforming factory parts that they are replacing.
- Do you ship to US?
Yes, we do. Many of our products are small enough to be shipped in bubblewrap protected envelope pack which allows us to offer low cost fast shipping.
- What is the shipping time?
Most of the orders are shipped within 2 -3 business days of payment completion. Sometimes due to national holidays, very high order amount and other rare events that are out of our control, the order completion might take a little bit longer.
We also allow making backorders for some of the items that are currently out of stock but we expect to be back in stock in timely manner. Additional processing time is usually between 4-14 days depending on type of item (more accurate time is listed on product page).
Should significant delay of any type appear, we will inform you about situation and available options through email.
Shipping time varies greatly depending on customer’s location and chosen shipping option. For Europe its usually between 1-2 weeks while US customers usually receive their packages within 2-3 weeks. In some cases shipping time might reach up to 4 weeks.
- What are the payment options?
You can pay with credit/debit cards or direct bank transfers. Some specific transactions can also be completed using Paypal. If you would like to make and order with Paypal, please use contact form available here with https://www.koboldcustoms.com/contact-us/. In your message, please specify what items you would like to purchase. Paypal’s terms of service are rather strict about firearm part transactions and thus we are forced to take additional steps to verify compliance on specific products.
- Can I return ordered items for refund?
Yes, you can return any item within 14 days of receiving it. If you would like to make a return please write to: firstname.lastname@example.org
In your email, please specify order number and what items you would like to return. We will reply to you with information on how to perform return of goods.
- Can you make new variant of existing item or completely new product?
Yes, we are often able to design specific elements based on customer’s details and measurements. We can also design new element based on physical item delivered to our workshop.
For more information on specific custom orders, please use contact form available here: https://www.koboldcustoms.com/contact-us/